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Product and pricing questions, technical detail, invoices and volume quotes all reach the same team.
What to include
- The timestamp of a failing request
- The proxy user's login, never the password
- The exact error code you received
- The destination you were trying to reach
We keep a counter per destination host and minute for 30 days, and never a path or query string, so the exact URL is the piece only you have. With all four we can match your report against those counters and the usage records.